Your digital employee

ABOUT MERCURIO

Conversational AI Customer Assistance

We are Advanced Robotics, a Romanian IT company aimed at enhancing customer assistance with new digital tools. Advanced Robotics is developing, customizing, deploying and operating hard – and software for business process optimization & automation.

MERCURIO is a customer-friendly virtual employee empowered with novel features such as its conversational AI.

MERCURIO listens to customers’ needs and replies with solutions based on their request. It improves customer engagement by streamlining processes in the customer journey funnel.

MERCURIO is a scalable application which can be customized for a wide range of industries which require automated workflows in an omnichannel perspective for an improved customer interaction.

SERVICES

We customize process automation in a wide array of industries and business sectors!
Our software is delivered on a SAAS-basis including full support.

Customization

  • Process screening & assessment

  • Content & Database integration

  • Deep learning Conversational AI

  • Telepresence integration

Software

  • Customizable Avatar        
  • Speech recognition

  • Deep learning AI
  • Analytics software

Hardware

  • Various customizable design

  • Branded with customers CI

  • Sales, rent-to-own and just-rent
  • Kiosks, POS, Passport-Scanner

FUNCTIONS

AI-AUTOMATED & VOICE-
ACTIVATED ADVISORY

Improved customer experience
and lower costs for
staff training.

CUSTOMIZABLE AND
SCALABLE

Adjustable solution scalable
to a single channel or an
omnichannel approach.

AI-CUSTOMER ANALYTICS
ENGINE

GDPR-compliant business
intelligence for enhanced
customer analytics.

TELEPRESENCE
TOOL

Cost-efficient
human-human
interaction tool.

ADVANTAGES

Cost savings

Up to 60 % cost reduction
in customer service staff
+ reduced shop area.

Customer satisfaction

Enhanced customer engagement
through conversational AI &
up to 50 % increase in leads.

Omnichannel integration

Seamless merging of
online &
offline presence.

User Analytics

Comprehensive analytics
for better understanding
of customer’s needs.

KEY FEATURES

AUTOMATED & VOICE-ACTIVATED ASSISTANCE

Script-based and deep-learning conversational AI - for cross - and upselling.


SEMANTIC INTELLIGENCE

Allows ongoing training for meaningful and customer centric dialogue.


3D INTERACTIVE AVATAR

Customizable avatar with lip-sync - the human touch in perfect alignment with the brand.


DYNAMIC PRODUCT INTEGRATION

Easy-to-run static and video content management system.


USER ANALYTICS

Demographics, user state, user interests -GDPR compliant data.

TELEPRESENCE TOOL

AV connection for bidirectional human to human interaction with remote dashboard.


ADAPTIVE DIGITAL SIGNAGE

Personalised ads, slideshows or social media widgets.

OUR PORTFOLIO

We leverage the power of AI for a seamless customer experience in areas such as retail, public services, hospitality and telehealth.

Flagship Sony brand stores in one of the largest shopping centres in Central and Eastern EU turned Mercurio into a means of promoting a new range of TV and discussing their current offers.

Mercurio will advise customers in 35 mega stores all around the country and help them find the perfect furniture products and associated services for their homes. Implementation is currently under development.

Dalinga Terra is one of the major residential developers in Brasov area. Mercurio is dedicated to automate onboarding & keyless access, guest management as well as upselling for corporate & short-term housing.

INDUSTRIES AND APPLICATIONS

Reimagining customer interaction everywhere. We transform searching for precise information into a flawless experience, designed to fit all customer ambitions.

View case studies

RETAIL

Easy-to-customize sales support

  • Automated sales consultant
  • Pop-up stores

  • In-window & off-program shopping

  • Adaptive digital signage

AUTOMOTIVE

Virtual showroom assistant

  • Intelligent self checkin/ check-out

  • Digital receptionist

  • Interactive guide & promoter

  • Concierge

automotive-industry

HORECA

Your tireless aide in restaurants and hotels

  • Intelligent self checkin/ check-out

  • Digital receptionist

  • Interactive guide & promoter

  • Concierge

PUBLIC SERVICES

A digital clerk that never stops working!

  • Digital clerk

  • Outdoor services

  • Identity check

  • E-Card terminal

HEALTHCARE

Patient onboarding & registration – simplified

  • Digital receptionist

  • Medical card terminal

  • Cloud based scheduler

  • Advisory & survey

BUSINESS AND EVENT CENTRES

Your 365/24 guide & concierge

  • Automated Concierge & Guide

  • Identity check

  • Smart ticketing

  • Parcel counter

INVESTMENT OPPORTUNITY
Let’s Start

Business automation
Simplified!

Automate your customer assistance with conversational AI – seamlessly integrated into your business procedures.

team1

“We are building the most cost-effective AI assistant for companies to help customers enjoy a better experience.”

Andreas Valentini
Chief Executive Officer / Co-founder

MERCURIO IN THE PRESS

Need Assistance?

We’d be delighted to help you. Please don’t hesitate to approach us!